Installed drivers, but Device Doctor doesn't recognize

[momchelle]

I ran a scan, and Device Doctor said I needed 3 drivers. I downloaded all of them, extracted the zip files, and installed them. Restarted the computer as instructed by the installation. I ran another Device Doctor scan just to be sure, and the scan said that I still needed 2 of the same 3 drivers that I had just installed. In case of an error, I went ahead and re-downloaded the files, re-extracted, re-installed, and re-restarted. Did another scan, and Device Doctor *still* says that I need those 2 drivers. How do I fix this?

Any help would be appreciated.

[Thomas]

Hi Momchelle,

what for the drivers they were? (ie. the device names reported, at least approximately).

[momchelle]

Hi Thomas,

I can't figure out how to take a screenshot of the device doctor scan (just started using Windows 7 and haven't learned the ins and outs of it yet--BTW, wonder if that could have anything to do with this problem?). But the items are:

Ricoh xD-Picture Card Controller
Ricoh Memory Stick Controller

Let me know if you need any other info. Thanks for helping!

Michelle

[Thomas]

Thank you Michelle, developers will look into it.
I'm sorry at the moment I can't advise anything better then either ignore the problem or attempt to download the drivers directly from the Ricoh Support website.